Full-Day (Alternatively run over two consecutive half days)

Course Summary

This highly practical communication workshop builds the emotional intelligence, confidence and clarity needed to communicate effectively with colleagues, contractors and the community.

Current Problem for Councils

Every day, council staff manage emotionally charged interactions, competing priorities and high expectations. Poor communication increases complaints, conflict and stress.

Learning outcomes

Participants will learn how to:

• Communicate with clarity, influence and authenticity
• Regulate emotional responses under pressure
• Apply assertive communication techniques
• Strengthen listening, questioning and feedback
• Navigate conflict constructively
• Build rapport and professional presence.

Who Should Attend?

This workshop is ideal for:

• Customer‑facing staff
• Supervisors, Coordinators and Managers
• Governance, HR and Communications staff
• Emerging Leaders.

Content Outline 

• Genos Emotional Intelligence Assessment
• Communicating with Influence
• Core Communication Skills
• Emotional Intelligence, Regulation & Mindfulness
• Negotiation & Conflict Resolution
• Managing Difficult Conversations
• Stakeholder & Community Engagement.

Why It Works – Benefits

Participants build confidence in both what they say and how they say it — strengthening trust, reducing conflict and improving outcomes.

This workshop is part of the Council Leadership Program offered in Queensland by Edmonds Facilitation. 

Edmonds Facilitation has been awarded Approved Supplier Status with LocalBuy via VendorPanel (Supplier Verification #VS21118142).