Emotional Intelligence Workshop  

Individual Assessments and
Team Debrief, using Genos® 

What is Emotional Intelligence?

Our emotions drive our decisions. They shape our behaviour, and they impact our performance.

For managers in professional services, how you feel influences how you lead, and this has a direct result in how effectively your team delivers.

This is an image of IQ and EQ (emotional intelligence) on a scale

Emotional Intelligence Workshop

Our One-Day Emotional Intelligence Workshop for teams uses the globally recognised Genos® model – developed at Swinburne University in Melbourne – to give your team shared language, data-driven insights, and practical tools to ultimately improve workplace relationships and performance.

Why Emotional Intelligence Matters

Research shows that managers and teams with higher emotional intelligence*:

  • Communicate more effectively
  • Handle difficult conversations with more confidence
  • Make better – more considered – decisions
  • Inspire higher performance in others, and ultimately
  • Foster improvements in trust and collaboration.

    This is a table of emotionally intelligent competencies for improved workplace behaviour from Genos International

This Workshop Helps a Team**:

  • Build self-awareness – understand how emotions influence behaviour
  • Read the room – recognise and respond to the emotions of others
  • Manage emotions under pressure – calm and constructive when stakes are high
  • Drive positive performance – Use your emotional insight to lift morale, and results.

 Workshop Outcomes

  • By day’s end, your team will:
    ✅ Understand their own emotional strengths and blind spots
    ✅ Recognise how emotions drive behaviour in themselves, and others
    ✅ Apply strategies to navigate various pressure situations
    ✅ Develop emotional intelligence to improve collaboration and communication.

Who Should Attend

This workshop is ideal for:

  • New managers wanting to lead with confidence and clarity,
  • New or growing teams building rapport and trust, or
  • Teams under pressure navigating conflict or change.

How this Emotional Intelligence Workshop Works

  1. Pre-Workshop Assessments
    Each participant completes a Genos® Emotional Intelligence Assessment (Self, 180°, or 360° feedback). Ask us for a sample report! 
  2. One-Day Workshop
    • Individual Insights – Participants review personal results. We then compare these with Sponsor’s expectations, and global benchmarks.
    • Team Debrief – The team explores group patterns, strengths, as well as further opportunities.
    • Practical Tools – The team applies itself to improve emotional awareness, communication, and decision-making.
  3. Tailored to Your Context
    We adapt this workshop to your team’s challenge – to build rapport, strengthen established relationships, or resolve conflict.

Assessment Options

Choose the assessment format that best suits your team:

  1. Workplace – For cross-functional teams
  2. Leadership – For a team of experienced and emerging managers
  3. Sales – For a team of sales and account professionals.


Edmonds Facilitation helps managers and their cross-functional teams work better together. Our Emotional Intelligence workshop is built on the evidence-based Genos® model, real-world business experience, and engaging facilitation. For more information, please get in touch!

*Ask us for a sample report, or an EQ case study for your sector.
**Working with constraints of a typical professional team’s social, generational, and cultural diversities.